YOUR CUSTOMERS: Time Commitment
Customer’s Time Commitment:
The total time commitment needed from the customer is approximately 2 hours from start to finish:
- 10 minutes (optional) to review questionnaire prior to the interview.
- 60 minute phone interview.
- 20 minutes to review the completed Case Study document (5-6 pages, about 2000 words) for comment and approval.
- 30 minute (optional) teleconference with Case Study Forum to review how the financial metrics were determined.