 |
Our Approach
Once it’s established that the solution has caused some kind of change in your customer’s organization, and this change has resulted in some value, we use a three-phase approach for collecting specific data points that are used to calculate ROI and other financial metrics. This process, centered on the customer interview, is designed to gather the most information possible, while placing only minimal time demands on your customer.
In phase one, we look to identify the direct one-time and ongoing
costs associated with the initial investment in the solution; phase two focuses
on the solution’s direct impact on the customer’s revenue, productivity,
and cost savings; phase three assesses how the solution is driving
value in the organization through its contribution to revenue, cost reduction,
and asset optimization.
Whether due to time, resources or expertise, we do not expect your customer
to have measured the financial gains or benefits on their own. During the
interviews, CSF provides guidance (based on industry data and secondary research)
to customers so they can select reasonable answers in instances where
they may not know, may not have tracked, or may not be able to easily find
the information.
Based on the information provided by your customer, we use an exclusive process
to develop the business case, determining the ROI, net benefit, payback period, savings benefit, breakeven analysis, NPV, TCO, and more. We present the business case back to your customer for feedback, and then work collaboratively with the customer to fine-tune results until all financial metrics are presented accurately and reflect the benefits achieved.
|
|
|
 |
|
