PROCESS: Customer Review
Customer Review
- As part of the customer’s review of the Case Study write-up, we will spend 20+ minutes on the phone with the customer to go over how the financial metrics that appear in the document were determined.
- We will present our assumptions to the customer, and make sure the data points used are acceptable. With their feedback, we fine-tune the business analysis until all financial metrics that appear in the Case Study are approved by the customer.
- Our credibility with the customer is based on our clear, consistent, impartial, repeatable process and rigorous methodology that is totally defensible, especially when it comes to quantifying the indirect benefits.
"Case Study Forum's ability to take the ball and run with it was critical to our lean, mean team. But most importantly, they made it easy for the customer. And, we're very pleased with the case study."
Phil Odence, Vice President of Business Development, Empirix