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Customer Service Firm, Upsource, Reaps Over $478,000 in Benefits with an Avaya Contact Center Solution


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• Voice Automation Provider, Intervoice, turns to Carrius for Network Layer Platform, Saves Development and Engineering Cost, Gains Incremental Revenue, Achieves a 496% ROI

• ICT Group Builds Better Call Centers, Gains Over $9.2 Million in Benefits with Lucent VitalSuite® Performance Management Software